Shipping policy

From Our Collection to Your Door

Everything you need to know about where we ship, delivery costs, processing, tracking, and what to do if you need help with an order.

Last updated: August 18, 2026

Where We Ship

48 contiguous United States

Order Processing

Up to 2 business days

Standard Transit

Approximately 3–14 business days

Shipping Options

Free standard · $9.99 expedited

Shipping Options

Clear Costs Before Checkout

Available services and delivery estimates are displayed before you complete your order.

Service	Shipping Fee	Estimated Timing
Standard Shipping	Free	Up to 2 business days for processing, followed by approximately 3–14 business days in transit
Expedited Shipping	$9.99	The available estimate is shown at checkout; processing may still take up to 2 business days

Business days exclude Saturdays, Sundays, and U.S. federal holidays. Transit estimates begin after the order ships and do not include processing time.

Delivery Timeline

What Happens After You Order

Step 1

Order Review

We verify payment, confirm inventory, and prepare your order for carrier pickup.

Step 2

Processing

Most orders require up to 2 business days. Weekend and holiday orders begin processing on the next business day.

Step 3

Shipment & Tracking

When your order ships, we send a confirmation email that may include a tracking number or carrier link.

Eligible Destinations

Contiguous U.S. Street Addresses

We currently ship only to eligible street addresses within the 48 contiguous United States.

We Cannot Ship To

Alaska or Hawaii
U.S. territories
P.O. boxes
APO, FPO, or DPO military addresses
Mail-forwarding or similar addresses a carrier cannot service

Order Updates

Before and After Shipment

Before Your Order Ships

You may request a cancellation, product change, or address change at no charge by emailing service@lumeaspaces.com. Include your order number and the requested change. Special restrictions apply to preorder, clearance, and customized products.

After Your Order Ships

We cannot change the product or shipping address after shipment. Carrier rerouting is not guaranteed, so please review your delivery information carefully before placing the order.

Preorder, clearance, and customized products cannot be canceled, exchanged, or returned. Review the product page and our Returns & Refunds Policy before ordering.

Delivery Help

Tracking, Delays & Delivery Issues

Can items from one order arrive separately?

Yes. Items may ship in separate packages and arrive on different dates. If part of your order is missing, review all shipment and tracking information before contacting customer service.

What can affect the delivery estimate?

Product availability, destination, carrier networks, weather, peak-season volume, and circumstances outside our reasonable control may affect delivery. Delivery dates are estimates unless expressly stated otherwise. If we learn that an order cannot ship within the time promised, we will provide an updated estimate and, where required by applicable law, give you the option to accept the delay or cancel the unshipped item for a refund.

What if the address is incorrect or delivery is refused?

You are responsible for providing a complete, accurate, deliverable address. If an order is returned or incurs additional charges because of an incorrect address, refused delivery, or repeated failed delivery attempts, you may be responsible for reasonable reshipping or return costs, except when the issue was caused by Lumea Spaces or the carrier.

What if an item is lost, damaged, defective, or incorrect?

Contact service@lumeaspaces.com within 30 days after delivery. Include your order number and clear photos or video of the product, packaging, shipping label, and issue. For a confirmed quality or fulfillment issue, we will provide an appropriate solution at no return-shipping cost to you.

Preorder and Made-to-Order Timing

Preorder and made-to-order items follow the availability date stated on the relevant product page or order confirmation. Their delivery timeline begins when the item is ready to ship.

Need Shipping Assistance?