Refund policy
Returns, Made Clear
We want you to feel confident shopping with Lumea Spaces. This policy explains when an order may be canceled, changed, returned, exchanged, replaced, or refunded.
Last updated: August 26, 2026
Return Window
30 calendar days after delivery
Before Shipment
Eligible changes or cancellation at no charge
Preference Returns
Customer pays return shipping
Confirmed Quality Issues
Support at no shipping cost to you
Start Here
Return Authorization Is Required
Before returning any item, email service@lumeaspaces.com. Include your order number, the item involved, and the reason for your request. Wait for authorization and the correct return instructions before shipping anything.
Important Address Notice
Do Not Return Items to Our Company Address
304 S 1st St, Cripple Creek, Colorado does not accept merchandise returns. Items sent without authorization or to an unauthorized address may be refused and may not qualify for a refund.
Eligibility
The 30-Day Return & Exchange Window
Requests for eligible items must be submitted within 30 calendar days after the carrier confirms delivery.
Eligible Condition
For a preference-based return or exchange, the item must be in substantially original condition and include its parts, hardware, accessories, manuals, and original packaging when reasonably available.
Condition Exceptions
Items showing misuse, unauthorized modification, missing major components, or damage unrelated to a reported quality issue may be ineligible or may receive a reduced refund to the extent permitted by law.
How to Start a Return
Four Simple Steps
Step 1
Contact Us
Email your order number, item, and reason for the request to service@lumeaspaces.com.
Step 2
Receive Instructions
Wait for authorization, the correct return address, and any applicable shipping instructions.
Step 3
Pack Securely
Include all eligible parts and packaging and protect the item from damage during return transit.
Step 4
Inspection & Resolution
After an authorized return is received, we will inspect it and process any approved refund within 3 business days after receipt.
Preference-Based Returns
Changed Your Mind?
This includes a change of mind, color or style preference, incorrect size selection, or an item that does not suit your space when the product matches the order and has no confirmed quality issue.
- You are responsible for return-shipping costs.
- The item must be packed securely.
- Original expedited shipping charges are not refundable unless required by law.
- Damage caused by inadequate return packaging is not the responsibility of Lumea Spaces.
Quality or Fulfillment Issues
Damaged, Defective, Missing Parts, or Incorrect
Contact us within 30 days after delivery. Include your order number, a description, photos or video of the full item and issue, and photos of the packaging and shipping label when relevant.
After confirming the issue, we will provide an appropriate solution at no return-shipping cost to you. Depending on the circumstances and availability, this may include replacement parts, repair support, a replacement item, an exchange, or a refund. We may ask you to retain the item and packaging while the claim is reviewed.
Order Changes
Before and After Shipment
Before an Eligible Order Ships
You may request any of the following at no charge:
- Cancel the order
- Change the product
- Change the delivery address
Email service@lumeaspaces.com with your order number and requested change. The request is complete only after Lumea Spaces confirms it by email.
After an Order Ships
We cannot change the product or delivery address after shipment. If you no longer want an eligible item, wait for delivery and request a return under this policy. Do not refuse delivery unless our customer service team instructs you to do so.
Important Exclusions
Non-Cancelable and Non-Returnable Items
The following products cannot be canceled, returned, or exchanged:
- Preorder items
- Clearance or final-sale items
- Customized, personalized, or made-to-order items
This exclusion does not apply to a confirmed quality or fulfillment issue or when cancellation or return rights are required by applicable law.
Refund Timing
When You Will Receive Your Refund
Approved refunds are issued to the original payment method. Business days are Monday through Friday, excluding public holidays.
Refund Without a Return
If we approve a refund and do not require the item to be returned, we will process the refund within 3 business days after approval.
Refund After a Return
After the authorized return is received, we will inspect it and process any approved refund within 3 business days after receipt.
Bank Posting Time
After we process the refund, your bank or payment provider generally takes 5–10 business days to post the credit. Actual timing depends on your bank or payment provider.
Exchanges & Refunds
What Happens Next
Exchange availability depends on inventory. If the requested replacement is unavailable, we may offer another eligible product or issue a refund after the original item is returned and inspected. Any price difference must be paid or refunded, as applicable.
How is an approved refund issued?Approved refunds are issued to the original payment method. Refunds that do not require a return are processed within 3 business days after approval. For returned items, we inspect the item and process any approved refund within 3 business days after receipt. Your bank or payment provider generally takes another 5–10 business days to post the credit.
Can shipping charges be deducted from my refund?For preference-based returns, authorized return-shipping charges and any nonrefundable expedited shipping fee may be deducted when applicable. Refunds for confirmed quality or fulfillment issues will not be reduced by return-shipping costs.
Start a Request
Contact Customer Service First
To request a cancellation, change, return, exchange, replacement, or refund, include your full name, order number, item, and reason for contacting us.